top of page
Legal

Privacy Policy

Last updated 3 August 2026

1. About this policy

Murati Lawyers (we, us or our) respects your privacy.

​

This policy explains how we collect, hold, use and disclose personal information obtained through our website, enquiries and legal practice.

​

Our contact details are:

​

Murati Lawyers
Level 2, 7 Jeffcott Street
West Melbourne Victoria 3003

​

Postal address: GPO Box 2257, Melbourne Victoria 3001
Telephone: (03) 9596 6689
Email: enquiry@muratilawyers.com.au

2. Personal information we collect

The personal information we collect depends on the nature of your dealings with us. It may include:

  • your name, contact details, date of birth and identity information;

  • information about your personal, family, health, financial, employment, business, property or legal affairs;

  • information concerning legal proceedings, disputes, claims or transactions;

  • information about other parties, witnesses, experts and professional advisers;

  • billing, payment and trust account information;

  • documents and correspondence provided to us;

  • information submitted through our website or by email; and

  • technical information about your use of our website, including your IP address, browser, device and pages visited.

​

We collect sensitive information only where it is reasonably necessary for our work or otherwise permitted or required by law.

3. How we collect information

We may collect personal information:

​

  • directly from you or a person authorised to act for you;

  • through our website, enquiries, conferences and correspondence;

  • from courts, tribunals, government bodies and public registers;

  • from other parties and their legal representatives;

  • from referrers, barristers, experts and other professional advisers; and

  • from publicly available sources.

​

Where you provide information about another person, you should ensure that you are authorised to do so.

4. Why we use personal information

We may use personal information to:

​

  • respond to enquiries;

  • conduct conflict, identity and preliminary checks;

  • determine whether we are able to accept a matter;

  • provide legal advice and representation;

  • investigate, prepare, negotiate and resolve legal matters;

  • communicate with clients, courts, tribunals, other parties and advisers;

  • engage barristers, experts and other service providers;

  • administer files, accounts, billing and trust money;

  • comply with legal, professional, regulatory and insurance obligations;

  • protect our legal interests and manage risk; and

  • operate, secure and improve our website and business systems.


We may be unable to consider an enquiry or provide legal services unless the necessary information is provided.

5. Disclosure of personal information

We may disclose personal information where reasonably necessary to conduct a matter, operate our practice or comply with our obligations, including to:

​

  • barristers and other legal practitioners;

  • courts, tribunals, regulators and government authorities;

  • other parties and their legal representatives;

  • experts, witnesses, mediators and consultants;

  • accountants, valuers, investigators, process servers and search providers;

  • banks, payment providers and financial institutions;

  • our insurers, auditors and professional advisers;

  • technology, hosting, storage, telecommunications and cybersecurity providers;

  • document-management, archiving and destruction providers;

  • law enforcement bodies where permitted or required by law; and

  • any person authorised by you.

​

Information relevant to court or tribunal proceedings may become part of a publicly accessible record.

6. Confidentiality and privilege

Our handling of client information is also governed by our professional obligations as legal practitioners.

Information provided by a client is generally treated as confidential. Some communications and documents may also be protected by legal professional privilege, depending on the circumstances.

7. Website information and cookies

Our website may use cookies, analytics and similar technologies to:

​

  • operate and secure the website;

  • remember user preferences;

  • understand how visitors use the website; and

  • measure and improve website performance.


Cookies are small files stored on your device or browser. You can usually adjust your browser settings to reject or delete them, although this may affect some website functions.

​

Third-party website and technology providers may collect technical information in accordance with their own privacy policies.

8. Direct marketing

We may send legal updates, firm news or information about our services where you have consented or where otherwise permitted by law.

​

You may unsubscribe at any time by using the unsubscribe facility in the communication or contacting us at enquiry@muratilawyers.com.au.

​

Submitting a general website enquiry does not, by itself, constitute consent to receive unrelated marketing communications.

9. Overseas processing

Some technology and professional service providers may store or process personal information outside Australia.

 

Where applicable, we take reasonable steps required by law in connection with the disclosure of personal information to overseas recipients.

10. Security and retention

We take reasonable administrative, physical and technological measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

​

No method of electronic transmission or storage is completely secure. You should contact us promptly if you believe that information sent to or received from us may have been compromised.

​

We retain personal information for as long as reasonably required for the purpose for which it was collected and to meet our legal, professional, insurance and risk-management obligations. Information that is no longer required may be securely destroyed or de-identified.

11. Access and correction

You may request access to personal information that we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

​

We may need to verify your identity before processing a request. Access or correction may be refused or limited where permitted or required by law, including where disclosure would affect another person's privacy, reveal privileged or confidential information or prejudice legal proceedings.

12. Privacy enquiries and complaints

Privacy enquiries, access requests and complaints may be directed to:

​

Privacy Officer
Murati Lawyers
GPO Box 2257
Melbourne Victoria 3001

​

Telephone: (03) 9596 6689
Email: enquiry@muratilawyers.com.au

​

We will consider and respond to privacy complaints within a reasonable time. Where the Privacy Act 1988 applies and you are dissatisfied with our response, you may be entitled to complain to the Office of the Australian Information Commissioner.

13. Changes to this policy

We may amend this policy to reflect changes to our practices, technology or legal obligations.

​

The current version will be published on our website with its date of amendment.

bottom of page